Common Question About

Jet Delayed operates on a no-win, no-fee basis, meaning there are no upfront charges. If your claim is unsuccessful, there will be no cost to you. If we successfully secure your compensation from the airline, we will deduct our success fee, which is 42% (+VAT), and an additional surcharge of 8% if our contract lawyers are required for your case. These fees are only applicable in case of a successful claim.

To begin a case with Jet Delayed, you can use our online compensation calculator to input your flight details. This process usually takes just a few minutes. We will ask you a series of questions about your flight to ensure we have all the necessary information to process your claim. If you encounter any issues or have questions about our compensation calculator, please feel free to contact us, and one of our team members will be delighted to assist you.

According to UK law, you have up to 6 years from the date of the flight to file a claim. This means you have ample time to submit your claim.

Yes, you can submit a claim on behalf of other individuals you were traveling with. You can even submit a claim for affected passengers without being a passenger yourself. It's important to note that in such cases, only the actual passengers will be directly contacted. If you wish to act as a contact person, such as a relative, you can provide your email and phone details in the appropriate fields. However, if you did not travel, you should not include yourself in the claim. Additionally, only the passengers themselves can receive compensation, regardless of who initially paid for the trip or initiated the claim.

If a disrupted flight led to you missing your connecting flight, resulting in a delay of more than three hours upon arriving at your final destination, you are eligible to file a claim with us. These flights must have been booked under the same reservation number and operated by the same airline or airlines that have a codeshare agreement (e.g., British Airways and American Airlines). If you're uncertain about including your connecting flight in your claim, please provide information about all connections when creating your case, and we will assess your eligibility for you.

Absolutely! It's highly recommended that you retain any flight documents you possess, as they may become essential if your case is referred to our legal team. These documents should include your booking confirmation, boarding passes, and any confirmations related to delays or cancellations. Particularly, if your travel involved Spain, France, or Italy, or if you were on an airline headquartered in one of these countries, boarding passes hold particular significance. However, if you happen to lack any of these documents, there's no need to be concerned. You can still initiate a claim with us. We handle most of our claims without requiring documents initially and only request them when they become absolutely necessary.

Once you've filed your claim using our online compensation calculator, you have the option to upload your boarding passes directly through our website. If you don't have your flight documents readily available at the time of opening your claim, you can still upload them later through our online portal, known as "My Portal." You'll receive detailed instructions on how to do this in the email we send you once we've received your claim. Additionally, it's generally possible to send your documents via email, WhatsApp, postal mail, or fax at any time.

A flight is considered disrupted and you can claim for compensation if:

• The flight was delayed and was late to arrive at the destination by more than 3 hours.
• The flight was cancelled less than 14 days before departure.
• The air carrier refused to fly you because there were no available seats on the airplane.

• To claim compensation for flight delays simply fill out our online application form. We will take care of the rest.